FAQ's
Can I use my credit card for payroll and earn points?
Yes, Zil Money allows users to process payroll using a credit card, so you can earn rewards.
Can I use any credit card, including AMEX?
Yes, all major credit cards, including American Express, are accepted. The 2.9% fee applies to all cards.
What types of payments are eligible for credit card use?
Rent payments (to the landlord). Vendor payments (with invoice). Payroll
What types of documents are required for credit card transactions?
You must upload a supporting document for each transaction: Rent: Rental agreement or invoice. Vendor Payments: Vendor invoice. Payroll: Payroll summary or report from your payroll provider.
Can I send rent payments to my own bank account using a credit card?
No, credit card funding to your own bank account is only allowed for payroll purposes.
How can I use a credit card to pay rent through Zil Money?
You can choose to: Send an ACH directly to your landlord’s account. Mail a check funded by your credit card. A supporting document (such as a rental agreement or invoice) must be uploaded to process the payment. Once reviewed and approved, your ...
Can I use a business credit card to pay rent or mortgage?
You can use a credit card to pay rent—either by sending an ACH directly to your landlord’s account or by mailing a check. However, mortgage payments are currently not allowed via credit card, as they are categorized as loan payments by the card ...
Does the platform integrate with accounting tools?
Yes. Zil Money integrates with major accounting software (e.g., QuickBooks, Xero, Bill.com). You can import bills and process payments directly from your linked bank account, wallet, or credit card.
Can Zil Money print and mail checks for me?
Yes. Zil Money can print and mail checks on your behalf using your business information. This is available when using either the wallet or a credit card.
Is documentation required when using a credit card?
Yes. A supporting document (like an invoice for vendor payments or a payroll summary for payroll funding) is required. This helps Zil Money’s risk monitoring team approve credit card transactions.
What are the fees for using a credit card?
Standard Credit Card Fee: 2.9% processing fee. Same-Day ACH: Up to $40 max or 0.1%. Wire Transfer: $12 + 0.1%. Check Mailing (USPS): First Class (No tracking): $1.25 First Class (With tracking): $7.50 Priority: $12 FedEx Overnight: $29
Can checks be mailed using a credit card?
Yes. Users can mail checks by charging their card. The check will be printed with the user’s business details and sent directly to the recipient.
Is it possible to run payroll using a credit card?
Yes, payroll can be funded through a credit card. Funds are transferred to the user’s bank account, allowing their existing payroll provider (like Paychex) to deduct payroll amounts from that account.
What can Zil Money help within industries that deal with cash-heavy vendors?
Zil Money allows users to pay vendors by check, ACH, wire, or even credit card. For businesses where vendors don't accept cards, you can mail checks directly from the platform or use credit cards to issue payments without needing the vendor to accept ...
What is the current pricing structure?
Pricing typically includes a base platform fee and a per-transaction fee. Custom pricing is available based on projected volume. Businesses are encouraged to share expected transaction details to receive the most suitable plan.
What if an ACH transaction fails or is rejected?
In the event of a failed debit (e.g., account issues or insufficient funds), the issue must be resolved directly with the end user. Zil Money does not pre-fund these transactions.
Can Zil Money support workflows where multiple users fund a central account?
Yes. Zil Money allows collecting payments from multiple users into a single business wallet. A virtual card can then be issued from this pooled balance for centralized spending.
Are Zil Money virtual cards compatible with digital wallets and POS terminals?
Yes. Virtual cards can be added to Apple Wallet or Google Wallet and used for tap-to-pay at supported point-of-sale terminals and online merchants.
Can funds be moved from one virtual card to another?
Currently, direct virtual card-to-card transfers are not supported. However, funds can be collected from multiple users and pooled into a central wallet, from which a virtual card can be issued.
Is the bank login process required for each payment?
No. Users only need to complete the authorization and verification process once. Subsequent payments can be made without re-authentication.
Can virtual cards be issued before receiving ACH funds?
Yes. If the wallet already holds funds (preloaded by the business), a virtual card can be generated immediately. Meanwhile, Zil Money will proceed with the ACH debit from the user’s bank account.
Do users need to complete KYC to use virtual card features?
Only the business entity onboarding with Zil Money is required to complete KYC (Know Your Customer) and KYB (Know Your Business)during registration. End-users do not need to go through this process.
Is there an interest rate on the cloud bank account?
No, the cloud bank account is a business checking account with no interest.
How can recipients verify checks?
Recipients can verify checks by scanning the QR code on the check, calling the support number on the check, or entering the unique check ID on the verification website.
Can one check if their account is verified?
Yes, the verification status can be viewed on the bank page within their account.
Does Zil Money offer RTP (Real-Time Payments)?
Yes, Zil Money offers RTP, but only for sending payments, not for receiving them.
How long does account approval take?
The account approval process can be completed in 1-2 hours, including document review and application approval.
How are checks tracked and managed?
The activity log shows details like creation time, receipt time, and the user who created the request. Data can be filtered and exported for accounting purposes.
Can employees request payments from consumers?
There is an option to send payment requests, but permissions can be restricted. Admins can set user permissions to control access to features.
How does the pricing model work?
The pricing is transaction-based. Charges include a percentage per check to print and fees for check deposits. Special pricing may be available for previous customers.
How does the payment link system work?
Customers receive a link, enter payment details, and submit. The company is notified and can accept and process the payment.
What is a void check?
A voided check has a watermark indicating it can't be cashed. It is used for demonstration or setup purposes.
What's the difference between check and white paper format?
Check paper is printed on pre-formatted check paper, while white paper is printed on regular letter-size paper. White paper checks can be deposited electronically via mobile app or ATM and are accepted by most banks.
Which information/credential on the check is most important?
The name (individual or company) is the most important. The address is not crucial as long as the name is present.
How important is the signature on the check?
The signature is crucial for sending checks. It can be handwritten or uploaded digitally. An incorrect signature may lead to a canceled transaction or bounced check.
How can a user complete their account setup?
Log into their Zil Money account. Complete the verification process in the Verification Center: Level 1: Email and phone verification. Level 2: Business verification. Once the verification is complete, the user can process credit card payments on the ...
Does the mobile app have all website features?
Yes, the mobile app provides 99% of features from the website, including credit card payments.
How can I enable pushback to QuickBooks?
To enable pushback to QuickBooks, follow these steps: Go to Applications > QuickBooks Online Click the gear icon for settings Select "Enable pushback" Optionally, import categories Click Update
Can I connect my local bank to your bank?
You cannot directly connect to Zil US, but you can connect US bank accounts through Zil Money. Payments can be sent and received to/from US bank accounts.
Can the bank account be connected with Stripe?
Yes, the bank account can be connected with Stripe or any other payment platform to receive funds.
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