FAQ's
What can be done about the unsupported ID?
If the ID is unsupported, manual verification of the phone number can be completed during the call.
What pricing is available for nonprofits?
Nonprofits often receive discounted pricing, and detailed pricing information is typically provided via email.
How can multiple clients be managed on the platform?
Users can invite clients as team members, set specific permissions, and restrict access to their bank account details and checks.
What other services does Zil Money offer?
Vendor payments via credit card (ACH, wire, virtual card, mailed check) Rent payments Check printing and mailing International payments (limited availability) Business bank account opening
How old is your company?
The company has been in business since 2016. It operates as an all-in-one payment platform with over 1 million customers and gains 700–1,200 new customers daily. It is also the parent company of Online Check Writer and Zil.US, which offers business ...
What needs to be done to start using the service?
Users must complete the account verification process before submitting transaction requests
Are there faster payment methods available?
Yes, users can transfer funds to the wallet via ACH and then send payments from the wallet balance using: Same-day ACH Regular ACH (2–3 business days) Wire transfer (2–6 business hours) Instant transfer Check printing and mailing service
How does the application process work?
Users must complete account setup by verifying their email and phone number, providing personal and business details, adding a bank account, and applying for ACH capability.
How can employees be paid?
Employees can be paid via ACH transfers, wire transfers, physical checks (either mailed or self-printed), or email payments.
What support options are available?
Users can access live chat with agents and phone support for assistance.
What is the pricing structure?
The standard rate is $1 per check. Custom volume-based pricing is provided via email within 30 minutes to 1 hour.
What other payment solutions are offered?
ACH payments. Receivables management. Invoice creation. Business tools such as deposit slips and document mailing.
What is the check printing process with Zil Money?
Users can connect their payroll system, import payroll data, select checks to print, and print them on pre-printed check paper. A customizable template with drag-and-drop fields is available for formatting.
What's the turnaround time for account approval?
Accounts are typically approved within one business day if all required documents are provided.
How are disputes and chargebacks handled?
Users must contact Zil Money support. The company works with its banking partners, and supporting documents may be required for disputes.
Is there a payroll service?
There is no integrated payroll or tax service, but the platform can be used to process payroll payments.
What other payment features are available?
Users can print and mail checks, send ACH payments, process wire transfers, and create virtual cards (visa).
Are there fees for withdrawing from the wallet?
No fee for regular ACH withdrawals (takes 2 business days). $10 fee for same-day transfers.
What are the fees for printing and depositing checks?
Printing: Max $5 per check (1% of the check amount). Depositing: Max $10 per check. Volume-based pricing is available.
Why does it take 6–8 days to process payments?
Zil Money is not a bank and relies on banking partners. Funds are held temporarily to protect against chargebacks, and third-party transactions require additional verification.
How can customers pay?
Payments can be made via payment links using bank transfers or credit/debit cards. Invoicing with a payment link and manual ACH debits are also supported.