FAQ's
How does the transaction show up in my credit card statement?
The transaction will show up as a business purchase from Zil Money,not as a cash advance, and the payment will be processed directly to your business account.
Can I access multiple platforms with one login?
Yes, you can use the same login credentials to access your Zil Money account, OnlineCheckWriter.com - powered by Zil Money, and Zil.US
How do I add more users to the portal?
Admin users can add more users by going to the "Users" section, entering the user's details (name, company, email, etc.), and selecting the "Add Admin" option to grant the necessary access.
How does the vendor receive payment notifications?
Vendors will receive an email or app notification when a payment is sent to them. The notification will include details such as the amount and the name of the company or individual who sent the payment.
Can Zil Money process recurring payments?
Recurring payments can be set up, but only through bank accounts or wallets. Credit card payments require manual authorization each time, so recurring payments can't be set up for credit card transactions.
Can Zil Money print checks on pre-printed check stock or blank stock?
Yes, Zil Money can print checks on blank stock with customizable templates. Users can adjust the design to fit their needs.
What’s the best plan for a business that occasionally mails checks?
Zil Money offers a pay-as-you-go plan, which is ideal for businesses that don't need to mail checks frequently. You can pay for each transaction as needed, without a monthly commitment.
Can Zil Money send checks with multiple sheets of paper, such as invoices?
Yes, Zil Money can send checks with multiple attachments, such as invoices. We can print both the check and the attachment in a single envelope and mail them directly to your vendors.
Can Zil Money handle check mailing for large volumes of checks?
Yes, Zil Money can handle large volumes of checks. We have the capacity to mail up to 60,000 checks per month. You can start with a few hundred checks, and we can scale as your needs grow.
How does the platform support business account setup and international payments?
After verification, the user will be able to link a business bank account and use it for processing international payments. The platform facilitates transactions and offers support in the account setup process.
How do you handle situations where customers input wrong information?
If a customer provides incorrect information, businesses can manually correct the data and re-create the check to ensure the payment goes through.
Can customers save their payment information for future transactions?
Customers cannot save their payment information directly in the system. However, businesses can set up accounts for customers to make future transactions faster and more efficient.
How do you ensure the check is secure when printed on regular white paper?
While you can print checks on white paper, it is highly recommended to use check stock with specific security features. For US users, checks printed on white paper are generally accepted, but for Canadian banks, printed checks on white paper may not ...
Can I store customer-specific information like citation numbers within the payment link?
Yes, you can include custom fields such as citation numbers in the payment link, allowing you to track payments and link them to specific citations.
How does the payment link feature work for receiving payments?
You can send payment links to your clients. They can pay via ACH or credit card. Once the payment is received, you can choose to print a check or deposit it directly into your account, with a $10 fee per transaction for check deposits.
Is Zil Money mobile-friendly?
Yes, Zil Money offers a dedicated mobile application, along with a web platform, for easy management of your business finances.
How does the wallet feature work?
Funds in wallet are used for virtual card transactions Can fund wallet from bank account Allows easy budget management and expense tracking
Are there any setup or termination fees?
No setup fees or early termination fees. There is no contract, allowing flexible use.
How long does it take to integrate ZilMoney with my system?
The integration can be done either through API calls or through direct integration with Zil Money’s platform. Zil Money will provide your tech team with API documentation and dedicated support, including a direct channel for communication with their ...
What is the maximum volume of checks you can print in a day?
There is no set maximum, and ZilMoney has customers printing up to 50,000 checks per month. Larger volumes can be handled without issues. If needed, multiple printing facilities are available across the U.S. to handle different regions and zip codes.
Is there a minimum commitment period or subscription fee?
Zil Money does not charge a monthly subscription fee. Pricing is based on volume, and you can opt for customized plans based on the number of checks processed. If your volume is high, ZilMoney offers discounted rates.
How do I integrate with accounting software like QuickBooks?
ZilMoney allows integration with QuickBooks, enabling you to import checks directly into the platform. You can select the transactions you want to import and process them within seconds. This feature helps streamline your accounting and payment ...
How can I send payments quickly without relying on checks?
ZilMoney offers ACH payments, which allow you to send payments directly from your bank account to your recipient's account. ACH payments are processed quickly, often within one business day. You can also use your ZilMoney wallet to send payments ...
What security measures are in place to prevent fraud?
ZilMoney implements various security features such as encrypted transactions, customizable approval workflows for check printing, and options for password-protecting PDFs. You can track the status of checks to ensure they’re printed and processed ...
What if a recipient doesn’t have a way to print a check?
If the recipient cannot print the check, they can opt to receive a mailed check instead. This option can be handled on a case-by-case basis.
Do you offer discounts for non-profit organizations?
Yes, Zil Money offers discounted pricing for non-profit organizations. Let us know your non-profit status, and our billing team will provide the applicable discount.
Can I integrate Zil Money with NetSuite for payments and check processing?
Yes, Zil Money offers pre-integration with NetSuite. You can easily import checks from NetSuite into our platform, and we handle the processing. Additionally, customization options are available for your specific NetSuite requirements.
How do I track mailed checks?
If you choose a shipping method with tracking (e.g., USPS with tracking), you can track the check’s delivery status through the system.
Can I pay via RTP (Real-Time Payments) with Zil Money?
Yes, you can send payments via RTP from your wallet to recipients. However, Zil Money currently only supports sending payments via RTP, not receiving.
Can I monitor check statuses?
Yes. Zil Money provides full visibility into each payment’s status—including creation, processing, mailing, and deposit confirmation.
Does the platform integrate with accounting tools?
Yes. Zil Money integrates with major accounting software (e.g., QuickBooks, Xero, Bill.com). You can import bills and process payments directly from your linked bank account, wallet, or credit card.
What is the Zil Money wallet?
The wallet is like a built-in bank account. You can preload it via ACH or wire and use it for faster transactions such as same-day ACH or check mailing.
Can I use my existing bank account for payments?
Yes, you can link your existing bank account to ZilMoney and use it to send and receive payments.
What are the fees for ACH, wire transfers, and real-time payments?
ACH payments: 1% of the transaction amount, with a maximum fee of $5. Wire transfers: A flat fee of $10 per transaction. Real-time payments: A maximum fee of $30 per transaction.
Can I attach a letter along with the check?
Yes, you can manually upload the letter, and it will be sent along with the check.
Can I upload a CSV file with names, addresses, and check amounts for printing checks?
Yes, you can upload a CSV file with all the details (name, address, amount, etc.). The system will automatically create checks based on the information in the file.
Are there any restrictions when transferring funds from my US ZilMoney account to a personal account or another bank account?
There are no restrictions for transferring funds. You can transfer funds from your ZilMoney business account to your personal account or any other bank account, both within the US and internationally.
Are there any limitations on the amount of funds I can send through ZilMoney?
There are no transaction limits for sending funds. You can send as much as you need, provided you have the necessary funds in your ZilMoney account.
Which credit cards can be used with Zil Money?
Zil Money accepts all major credit cards, including American Express.
Can I pay via RTP (Real-Time Payments) with Zil Money?
Yes, you can send payments via RTP from your wallet to recipients. However, Zil Money currently only supports sending payments via RTP, not receiving.
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