FAQ's
Are there any cancellation fees if I cancel the service after signing up?
There are no cancellation fees, and you are not tied to a contract. If you decide not to use the service, you can cancel anytime without penalty.
Can I use multiple credit cards for payroll processing?
Yes, you can add multiple credit cards to your account and use them for payroll. You can even split payroll payments across different cards.
Is Zil Money's credit card processing considered a business expense?
Yes, the credit card processing fee is considered a business expense, and you can claim it on your taxes as such.
What documentation is required for payroll processing?
You need to upload a payroll summary (PDF format) from your payroll provider. This document will be used to process the payment.
How far in advance do I need to initiate a transaction to ensure funds are available for payroll?
It's recommended to initiate the transaction two days ahead of your payroll day to ensure the funds are available by the time your payroll provider collects them.
Are there any restrictions or limitations for transferring funds?
There are no restrictions or limitations on the amount you can transfer, as long as you have a U.S.-registered business. The only consideration is that international wire transfers incur a fee of $25 per transaction.
Can virtual cards be linked with payment platforms like Apple Pay or Google Pay?
Yes, once the feature update is complete, the virtual card will be able to link with payment platforms such as Apple Pay and Google Pay for in-person transactions.
Can vendors or employees use the virtual card for in-person purchases?
The current virtual card system can only be used for online purchases or subscriptions. However, an upcoming update is expected to allow users to link the card to payment platforms like Apple Pay or Google Pay, enabling in-person transactions.
Are there any setup or maintenance fees for using Zil Money's services?
Zil Money charges transaction fees based on the payment methods you use (e.g., ACH or wire transfers). There are no monthly or annual maintenance fees for the bank account itself.
Can I use Zil Money’s virtual card for employee payments?
Zil Money offers virtual cards, which can be used for online purchases or subscriptions. These cards can be issued with specific restrictions, such as time limits or spending caps.
Can I integrate Zil Money with QuickBooks or other accounting software?
Yes, Zil Money integrates with QuickBooks for seamless accounting management. We also support other platforms like Xero.
How can clients view their invoices?
Once an invoice is sent via email, clients can view their invoice and make payments using the provided link. They can also log in to their customer account on the Zil Money platform to track their invoices and payment status.
Is there a way to automate invoice generation from Excel or other files?
Yes, you can upload Excel files containing invoice data to the Zil Money platform, and the system will automatically generate invoices based on the information provided in the file.
How does the prepaid card feature work?
Zil Money’s prepaid card feature lets businesses create virtual cards that can be used for secure online purchases, with customizable spending limits to control expenses. Users can generate multiple cards under one account, freeze or block them ...
Does Zil Money charge extra for sending physical checks?
Yes, if you choose to send a physical check through Zil Money, there is a $1 charge for check printing and $1.25 for mailing.
Can I integrate Zil Money with other platforms, such as Connect Team?
If your timekeeping platform, such as Connect Team, supports API integration, Zil Money can work with it to import data for payroll and invoicing. Our team can assist with integrating the platform if the API is available.
How is pricing customized for high-volume users?
Zil Money customizes pricing based on the business’s transaction volume. For businesses processing a high number of transactions, Zil Money offers tailored plans that include discounts, ensuring cost-efficiency for businesses with large payment ...
How does the wallet feature work?
The wallet feature allows businesses to receive payments into a single account, which can be funded via bank transfers or other sources. Once funds are in the wallet, businesses can use the funds to pay vendors, process payroll, or send payments to ...
What are the next steps to start using the platform?
Businesses can sign up for an account, complete the one-time verification process, and add a bank account. Once this setup is complete, they can start receiving payments and use the platform for cross-border transactions.
How can businesses send payments to vendors?
Businesses can send payments to vendors using ACH or wire transfer. A $10 fee is charged for wire transfer per transaction, with no additional fees for the vendors.
Is there a transaction limit on the platform?
There is no fixed transaction limit. Custom limits can be set based on the business's needs. Higher transaction limits, such as $20,000 or $50,000 per month, can be requested.
What other payment features does the platform offer?
The platform provides the ability to create invoices, request payments through payment links, and pay vendors using ACH or wire transfers. Businesses also have access to a wallet feature for receiving and distributing payments.
Does Zil Money use OCR or document extraction tools?
Zil Money doesn't currently use an OCR tool for document extraction but allows users to integrate their accounting systems to upload invoices and process payments through their platform.
Can I receive payments through PayPal or Stripe and then transfer them to my Zil Money account?
Yes, you can link your U.S. Zil Money account to PayPal and Stripe to receive payments and then transfer them to your Zil Money account.
How long does it take for ACH payments to complete?
ACH payments typically take two business days to process.
Can invoices be uploaded for every payment?
Yes, each credit card payment requires an invoice or supporting document to be uploaded for review before processing.
Is the platform secure for financial transactions?
Yes, Zil Money is compliant with security standards and uses high banking-grade services for data storage.
What type of check paper can be used?
You can use either blank check paper or pre-printed checks, with the ability to adjust the design according to the selected paper type.
How can a signature be added to checks?
Users can upload their signature image, sign directly from their phone or email, or print the checks and sign manually.
Can Zil Money track check activities?
Yes, Zil Money tracks check activity, including the user who created the check, the time, and print status.
What's the implementation process for Zil Money?
The process includes: Scheduling a follow-up meeting with the tech team for integration Customization is available based on specific requirements Assistance with the implementation of Sage 300 CRE integration
Can Zil Money integrate with Sage 300 CRE?
Yes, Zil Money is currently integrated with Sage Business Cloud Accounting. Sage 300 integration is possible within 1-2 weeks and will import checks from Sage for printing/processing through Zil Money, with no changes required to the current Sage ...
Is there an approval process for checks?
Yes, the system has customizable user permissions that allow: Requiring approval for checks above a set dollar amount Restricting users to specific bank accounts Providing view-only access for certain users
Can check dimensions be customized?
Yes, the fields on the check template can be moved and adjusted to align with your check paper.
Can Zil Money provide client references?
Yes, references from QuickBooks users will be provided via email.
Can I pay contractors from my credit card even if they don’t accept card payments?
Yes, Zil Money enables you to pay contractors even if they don’t accept credit card payments. You can use your credit card and pay via ACH, wire, or check, giving you the flexibility to earn credit card rewards while paying vendors.
How does Zil Money help manage check activity?
Zil Money provides detailed logs and reports, showing who created each check, when it was printed, and when it was mailed. You can filter activity by date or contractor, making it easier to manage check payments for your contractors.
Is there an annual fee or lease agreement for using Zil Money?
Zil Money charges based on the number of checks printed and mailed. For printing checks, the cost is around $1 per check. Additional mailing fees apply depending on the selected shipping method.
How can I print checks for my contractors?
You can print checks in-house using your own printer and blank check stock. Zil Money allows you to design and customize check templates by adding company logos and signatures. Once done, you can print them on blank check paper or regular paper.
What services does Zil Money provide for contractors?
Zil Money helps businesses automate check payments. You can print and mail checks to your contractors or vendors, either by printing them in-house or by using Zil Money’s mailing service. The platform also allows for check customization, including ...
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