How to collect a payment sent with Let the vendor decide?
A business sent you a payment with Let the vendor decide. This means you choose how to get your money. You can keep it in your ZIL MONEY wallet, or withdraw it to your bank account by ACH or wire. This page shows you how.
Quick answer: Open the email called You've Received Funds - Collect Them from Your Wallet, click Collect Funds, then click Claim Funds, Choose, and pick Keep in wallet or Withdraw.
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The screens in this guide show ZIL MONEY Version 2.0 (Beta).
The email you receive
The email goes to the address the sender saved for you. It shows the amount and the name of the business that paid you. It also shows Transfer Mode: Let Vendor Decide and has a Collect Funds button. Cannot find it? Check your spam folder, then ask the sender to check your email address.
Stay safe: Only click Collect Funds if you expect a payment from the sender. If you do not know the sender, do not click the button. Contact the ZIL MONEY support team instead.
How to collect your payment
Step 1
Click Collect Funds and set up your account
- Create a Password and type it again in Confirm Password.
- Check the boxes to agree to the E-Signature Agreement, the Terms and Conditions and Privacy Policy, and the CCPA acknowledgment. The Terms and Conditions box includes USA PATRIOT Act identity verification and your consent to receive communications.
- Click PROCEED.
Step 2
Claim your funds
A window called Decide how to receive your payment opens. It lists the payments held for you, with the amount, the sender, and the memo. Click Choose next to the payment.
Step 3
Pick how to get the money
- Keep in wallet
- Withdraw (withdraw to your bank)
Option 1: Keep the money in your wallet
- Select Keep in wallet. The window explains that the amount moves to your wallet balance, and that you can withdraw it or pay from it any time.
- Click Keep in wallet to confirm.
Option 2: Withdraw to your bank account
Select Withdraw. Then choose a Payout method. You can pick one of these:
- ACH. The window shows the timing for ACH, 1 to 3 business days.
- Wire. The window says a wire fee applies, and shows the wire timing.
- Instant (RTP). This shows as Coming soon, so you cannot pick it yet.
Under Destination bank account, choose your bank account. If none is on file, click + Add & verify a bank account. The Withdraw button works after you choose a bank account. Then click Withdraw.
To pay by wire, choose Wire as the payout method. Check the fee and timing the window shows before you click Withdraw.
Common questions
Do I need a ZIL MONEY account to collect the payment?
Yes. The first time you click Collect Funds, you set up your account by creating a password and accepting the agreements. After that, you sign in with your email address and password.
Why does my payment say Pending?
The payment is waiting for you. It stays Pending in your wallet until you choose how to receive it.
Can I keep the money and use it later?
Yes. If you choose Keep in wallet, the amount moves to your wallet balance. You can withdraw it or pay from it any time.
What do I need to withdraw to a bank account?
A bank account that you add and verify. The window has an Add & verify a bank account link if none is on file.
Are there fees to withdraw?
The window shows if a fee applies for the payout method you pick. For wire, it says a wire fee applies. Check the window before you click Withdraw.
Who sent me this payment?
The email and the Decide how to receive your payment window show the business that sent it. Questions about a payment? Ask the sender, or contact the ZIL MONEY support team.
Are you the one sending payments? Read How to pay a vendor with Let the vendor decide?
Get paid and pay with ZIL MONEY
Want help? Book a demo. Our team will answer your questions.
Questions about a payment on your account? Contact the ZIL MONEY support team.