How do I delete my account?

How do I delete my account?

You can close and delete your ZIL MONEY account yourself from the Security page in My Profile. This page shows the steps, what to do before you start, and what happens after you delete.

Quick answer: Click your Profile, then My Profile, then Security. At the bottom, click Close My Account. Confirm in the two pop-ups, then enter your password and a reason. Your account is deleted for good after 15 days, unless you reactivate it before then.

Before you delete your account

  • Turn off recurring payments. You must deactivate all recurring payments before you delete the account.
  • Turn off payment links. You must deactivate all payment links too.
  • Save what you need. After the account is deleted, you cannot get your data back. Save any records you want to keep first.
  • Know that every company goes. When you delete your account, all the companies in it are deleted too.
  • Talk to us first if you are unsure. Our support team is glad to help. Call (408) 775-7720 or use the chat box in the lower right corner of the app.

How to delete your account

Step 1

Open My Profile

Log in to ZIL MONEY. Click your Profile picture at the top right, then select My Profile.
Profile menu showing My Profile, Company Management, Settings and Logout

Step 2

Go to Security and click Close My Account

In the menu on the left, select Security. Scroll to the bottom of the page and click Close My Account.
Security page with the Close My Account button at the bottom

Step 3

Read the Account Closing pop-up

A pop-up called Account Closing opens. It suggests you talk to our support team before you go on. If you still want to close the account, click Close My Account. If you change your mind, click Keep My Account.
Account Closing pop-up with the Close My Account and Keep My Account buttons

Step 4

Confirm the deletion

The next pop-up is called Permanently Delete Account? It lists the companies that will be deleted with your account. Click Delete Account to go on, or Cancel to stop.
Permanently Delete Account pop-up listing the companies that will be deleted

Step 5

Enter your password and a reason

Enter your password and give the Reason for account deletion. Then click Delete Account.

Using the Classic version? Click your Profile, select My Account, go to Security, and select Close My Account. Then follow the same pop-ups above.

What happens after you delete

After you start the deletion, you have 15 days to change your mind. If you reactivate your account in that time, the deletion stops.

When the 15 days end, the deletion starts and your account is deleted for good. You cannot get your data back, and you cannot reactivate the account after that.

Important: Deleting an account cannot be undone after the 15 days. If you only want to stop using ZIL MONEY for a while, you do not have to delete your account.

Common questions

Can I get my account back after I delete it?

Yes, but only in the first 15 days. After that, the account and its data are gone for good.

Do I have to turn off recurring payments first?

Yes. You must deactivate recurring payments and payment links before you can delete the account.

What happens to my companies?

They are deleted with the account.

I need help deleting my account.

Call (408) 775-7720 or use the chat box in the lower right corner of the app. Our team will help.